FREE: Covid-19 Client Cancellation and Rescheduling Email Templates

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Last week I was chatting with my Canadian friend and invitation designer Liza about her website and things she wants to add to her business….
when she said: ‘I will get to all of it as soon as I finish getting all the client emails answered’…


She added that with all weddings being cancelled through Summer in Canada there is just a ton of rework, communication and business decisions that come with it.


Even if you are not in the wedding industry maybe you are having clients cancel or not booking as much – SO YOU CAN RELATE to her inbox pain! 😤
Actually, I’ve been saying since week 1…even the ones that haven’t been impacted right now, will have some sort of CHANGE coming their way (me included).


It actually reminded me of when I first opened the shop! I had a ton of returns, rework, you name it…because the boards were so delicate and I hadn’t mastered shipping yet.
What really helped me was to have a few canned responses on my EMAIL that I could just send to people RIGHT AWAY!
99% of the clients just wanted to know that I was going to take care of it – and getting an answer immediately was perfect to diffuse the stress.

So, with this new wave of cancellations and rescheduling that we might be facing soon I thought it would be helpful to have a few emails created for you!

Here is what I created for you:
✓ General Inquiry
✉️ Rescheduling template
❌ Cancellation template

This will help you tackle client requests gracefully!

There is a ‘workbook’ space for you to get crystal clear on your policies…

And then 3 amazing templates for you to plug your policies and have it ready to go.

What do you think? Is it helpful to just plug those on your inbox, add your policies and go?

Grab the (totally) free email templates below and I will see you on the other side of this madness:

with love,

Roberta West

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