Read Time: 2min / Work Time: 2hrs

Wanna know my biggest dream (It might be yours too)? Wake up, press a button and voila – my whole business works completely on autopilot.

Pipe dream? Perhaps…but in the pursuit of a ‘one-button’ solution I’ve come across some pretty interesting ways to automate tasks.

Here are 3 cool and simple systems that helps me keep customer AUTOMATICALLY happy 😂

Onboard Well

Buyers-remorse start the minute someone buys from you. Leave no question unanswered with an automated email (or text) sequence.

Every time a person buys from me, they get an automated email sequence (built in Convertkit) with all the info they will need to:

1. Get access
2. Give the first step/get results
3. Keep the momentum
4. Get the next steps

Some of my onboarding (or welcome) sequences can be 30-day long with 10+ emails.

Here is a snapshot of the AUTOMATE program (former Straight To Evergreen) welcome sequence.

Intentional Auto-Replies

If you have a ‘support’ email, you should have the most common questions listed right there.

On my autoresponder I always list:

• Thank You note + assure that ‘we got their email’
• Business response time (1 workday)
• Links to log in to programs
• Instructions to reset password
• Links to the latest promotion or content to give them something to ‘read’ while they wait 🙂

Chat Widgets

WarmWelcome has been a great way to support our leads and has replaced the ‘book a call’ almost entirely. Huge time and hassle saving.

With WarmWelcome you can record a quick video and have a direct line to message your team. We get notified right away and anybody can respond with a text, voice or video message!

Here is how it looks like on my page:

Automating your customer interactions is not that hard with ConvertKit, Gmail & WarmWelcome but the benefits don’t stop there…

• Nip ‘buyers-remorse’ in the bud
• Reduce refunds
• Help customers get better results
• Increase sales with on-demand support
• Avoid burnout and task shuffling (that’s for you solopreneurs and part-timers!)

Trust me, nothing kills the enthusiasm for your business like a bunch of customer support emails first thing in the morning (I’ve been there!).

So take a couple of hours this week to build this auto support system…They will thank you instead!

Roberta

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Want More Ways to Put Your Business on Autopilot? Here are great posts on the topic:

​Make 1 Piece Of Content Last All Year (Expert Promo System)
​​Small Evergreen Offers To Build Today
​​Build the Skills To Become a Course Creator​

Full Disclosure: Some of the links in this email are affiliate links and I might get a tiny commission if you buy using my links…that said, I only recommend because I've used them myself for years.

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